Electronic Data Interchange (EDI) in the supply chain: impact on customer satisfaction.

  • HICHAM AMINE AL AKHAWAYN UNIERSITY
  • Abdelouahab Mesnaoui
Keywords: EDI- IT- IS

Abstract

Electronic data interchange EDI is the computer-to-computer exchange of structured business information. This information typically takes the form of standardized electronic business documents, such as invoices, purchase orders, bills of lading, and so on. The purpose of this study is to identify the impact EDI might have on supply chain and typically on customer satisfaction keeping in mind the constraints the organization might face. This study included 139 subject matter experts (SMEs) who participated by responding to a survey that was distributed. 85% responded that they are extremely for the implementation while 10% were neutral and 5% were against the implementation. From the quality assurance department, we have got 75% from the clients agreed to move on with the change whereas 10% stayed neutral and finally 15% were against the change. From the legal department where 80% of the answers were for the implementation and 10% of the participants stayed neutral whereas the last 10% were against it. The survey consisted of 40% male and 60% female (sex-ratio (F/M=1,5), who had chosen to participate. Our survey also contained 3 categories in terms of technical background where 80% are from technical background and 15% were from non technical background and 5% had some average technical background. , this study examines the impact of EDI on customer satisfaction which is the primary hypothesis and justifies the importance of the implementation which enhances the customer satisfaction.

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Author Biography

Abdelouahab Mesnaoui

E-Learning Consulting Groups, Rabat, Morocco

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Published
2018-06-30
How to Cite
AMINE, H., & Mesnaoui, A. (2018). Electronic Data Interchange (EDI) in the supply chain: impact on customer satisfaction. IJRDO - Journal of Business Management (ISSN: 2455-6661), 4(6), 15-22. Retrieved from https://ijrdo.org/index.php/bm/article/view/2072