The Practice of Total Quality Management in Selected Laboratories in Port Harcourt, Nigeria

  • Nwankwo, G. A University of Port Harcourt Nigeria
  • Joel, O University of Port Harcourt, Nigeria
  • Etebu, O. M. O University of Port Harcourt, Nigeria.
  • Abu. G University of Port Harcourt, Nigeria.
DOI: https://doi.org/10.53555/hsn.v2i8.1065
Keywords: Practice, Total Quality, Management, Selected, Laboratories, Port Harcourt, Nigeria

Abstract

The objective of this study is to determine the extent of total quality management practice in selected
laboratories in Rivers State, Nigeria. The data for the study were collected from 600 laboratory
personnel using a self-developed, pre-tested, validated and reliable questionnaire. The participants
were from the universities, industries, government and private owned medical laboratories. The
results were standardized to 100%. The desired extent of total quality management practice was
benchmarked at greater than 75%. The results of this study showed that there was below 75% in the
extent of total quality management practice in the selected laboratories (59.64±6.72) in Port
Harcourt, Nigeria. The extent of total quality management practice was below the expected standard.
Efforts should be made to improve the extent of laboratory total quality management in Port
Harcourt metropolis, Nigeria. This can be achieved through organized trainings, re-trainings,
advocacy, customers and employees focus, and aggressive top management involvement on
laboratory total quality management system.

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Author Biographies

Nwankwo, G. A, University of Port Harcourt Nigeria

Center for Occupational Health, Safety and Environment,

Joel, O, University of Port Harcourt, Nigeria

World Bank Africa Centre of Excellence,

Etebu, O. M. O, University of Port Harcourt, Nigeria.

Department of Mechanical Engineering,

Abu. G, University of Port Harcourt, Nigeria.

Department of Microbiology,

Published
2017-08-31
How to Cite
G. A, N., O, J., O. M. O, E., & G, A. (2017). The Practice of Total Quality Management in Selected Laboratories in Port Harcourt, Nigeria. IJRDO -JOURNAL OF HEALTH SCIENCES AND NURSING, 2(8), 08-25. https://doi.org/10.53555/hsn.v2i8.1065
Issue
Vol. 2 No. 8 (2017): IJRDO - Journal of Health Sciences and Nursing
Section
Articles

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