Distinctive Feature of Risk in Health Care Organizations
Abstract
Risk is present in all types of organizations and is perceived as one of the main features of human daily life, as there is no single outcome that is absolutely certain. Risk management has become a crucial part of any effective management system. However, risk in Health Care Organizations (HCOs) has some distinctive attributes that make it unique and an indispensable obligation. This descriptive study, which is based on examining, elaborating, illustrating, and tackling related researches and literature in risk in healthcare and uses a systematic literature review technique, aimed at discussing and addressing the main characteristics and traits that distinguish risk in the healthcare sector and HCOs from risk in other sectors and organizations. As a result, the study highlighted seven distinctive features of risk that relate closely to the healthcare sector and HCOs.
Downloads
References
Andel, C., Davidow, S., Hollander, M., and Moreno, D. 2012. The economics of health care quality and medical errors. Journal of Health Care Finance, 39(1):39-50.
Banning, M. 2006. Medication errors: Professional issues and concerns. Nurse Older People Journal, 18(3):27–32.
Berhane, A., and Enquselassie, F. 2016. Patient expectations and their satisfaction in the context of public hospitals. Patient Prefer Adherence, 10, 1919–1928.
Cole, B., Cotter, E., Wang, K. & Davey, A. 2017. Patient understanding, expectations, outcomes, and satisfaction regarding anterior cruciate ligament injuries and surgical management. The Journal of Arthroscopic & Related Surgery, 33(5), 1092-1096.
Han, P., Klein, W., and Arora, N. 2012. Varieties of uncertainty in health care: A conceptual taxonomy. Medical Decision Making, 31(6), 828-838.
Helmreich, R. 2000. On error management: Lessons from aviation. British Medical Journal, 320(7237), 781-785.
Hignett, S., Lang, A., Pickup, L., Ives, C., Fray, F., McKeown, C., Tapley, S., Woodward, M., and Bowie, P. 2018. More holes than cheese: What prevents the delivery of effective, high quality and safe health care in England? Ergonomics Journal, 61(1), 5-14.
Hill, N., and Alexander, J. 2017. The handbook of customer satisfaction and loyalty measurement (3rd ed). London: Routledge.
Kapur, N., Parand, A., Soukup, T., Reader, T., and Sevdalis, N. 2016. Aviation and healthcare: A comparative review with implications for patient safety. Journal of the Royal Society of Medicine, 7(1), 1-10.
Laposata, M. 2018. The definition and scope of diagnostic error in the US and how diagnostic error is enabled. The Journal of Applied Laboratory Medicine, 3(5), 1-6.
Lorusso, D., Bria, E., Costantinim A., Maio, M., Rosti, G., and Mancuso, A. 2016. Patients’ perception of chemotherapy side effects: Expectations, doctor–patient communication and impact on quality of life – An Italian survey. European Journal of Cancer Care, 26(2), 618-633.
Makary, M., and Daniel, M. 2016. Medical error-The third leading cause of death in the US. BMJ, 353, 21-39.
McCaffrey, J., and Hagg-Rickert, S. 2009. Development of a risk management program. In R. Carroll, Risk management handbook for health care organizations [Ed.] CA: Jossy-Bass.
Mohammed, K. 2010. Perceptual aspect of risk: The concept and management: A qualitative study of a non-governmental healthcare organization. An-Najah University Journal of Research, 24(3), 985-1016.
Monhan, G. 2008. Enterprise risk management: A methodology for achieving strategic objectives. New York: John Wiley & Sons.
Mohanna, K., and Chambers, R. 2018. Risk matters in healthcare: Communicating, explaining and managing risk. Oxfordshire, UK: Taylor & Francis.
Myoni, W., Pillay, M., Rubin, M., and Jefferies, M. 2019. Organizational factors, residual risk management and accident causation in the mining industry: A systematic literature review (Ch. 2, 14-23). In P. Ferreira and P. Arezes [Ed.], Advances in safety management and human factors. Florida, USA: Springer.
Proctor, M., Pastore, J., Gerstle, J., and Langerm, J. 2003. Incidence of medical error and adverse outcomes on a pediatric general surgery service. Journal of Pediatric Surgery, 38(9), 1361-1365.
Runciman, B., Merry, A., and Walton, M. 2017. Safety and ethics in healthcare: A guide to getting it right. London: CRC.
Stiggelbout, A., Pieterse, A., and Haes, D. 2015. Shared decision making: Concepts, evidence, and practice. Patient Education and Counseling, 98(10), 1172-1179.
Ting, X., Yong, B., Yin, L., and Mi, T. 2016. Patient perception and the barriers to practicing patient-centered communication: A survey and in-depth interview of Chinese patients and physicians. Patient Education and Counseling, 99(3), Pages 364-369.
Copyright (c) 2019 IJRDO - Journal of Social Science and Humanities Research (ISSN: 2456-2971)
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Author(s) and co-author(s) jointly and severally represent and warrant that the Article is original with the author(s) and does not infringe any copyright or violate any other right of any third parties, and that the Article has not been published elsewhere. Author(s) agree to the terms that the IJRDO Journal will have the full right to remove the published article on any misconduct found in the published article.
