Factors influencing the acceptance of self-checkout machines in the supermarket industry in Singapore.
Abstract
The purpose of this paper is to study the factors influencing the acceptance of self-checkout kiosks in
the supermarket industry in Singapore. In particular, it is to find out whether social pressure, selfefficacy,
technology anxiety and differential waiting time affects the self-checkout kiosks’ usage
decision. A simple random sample of 72 usable respondents had been obtained to test the nine different
hypotheses conceived. In conclusion, differential waiting times affect whether shoppers will use the selfcheckout
kiosks. Findings show that societal factors such as individualism and uncertainty avoidance,
and demographic factors such as age and educational level plays a part in determining the levels of social
pressure, self-efficacy and technology anxiety, which affect whether the shoppers will use the selfcheckout
kiosks.
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