A Statistical Analysis of Internet Based ICT adoption among SMEs in India: Drivers and Challenges

  • S. Kayalvizhi Mahatma Gandhi University
  • T. Gunasekar University Technology PETRONAS,
  • S. Thenmozhi NPR College
DOI: https://doi.org/10.53555/ams.v2i11.1007
Keywords: : ICTS, SMES, Challenges, Drivers,, Adoption.

Abstract

The purpose of this study is to explore the key drivers and challenges of Information and Communication
Technologies (ICTs) adoption by Small and Medium Sized Enterprises (SMEs) in India. SMEs play a major
role in developing and developed economies in job creation and diversification of economic activities. The
literature shows that while there are many drivers of ICTs adoption by SMEs, there are equally many
challenges from various factors. SMEs that effectively utilize ICTs can compete efficiently in both domestic and
global arenas. Understanding the drivers, and challenges to ICT adoption by SMEs especially in the
developing countries like India have not been addressed adequately. This study attempt to address this gap. A
survey questionnaire was used to collect data from 250 different SMEs in India. Quantitative approaches were
used for data analyses. The study identified the key challenges to ICT adoption as lack of internal capabilities,
high cost of ICTs, poor infrastructure, financial constraints and lack of information about suitable ICT solutions
and lack of time to implement. The study also identified the key drivers of ICT adoption as the desire to increase
customer service and responsiveness, increase ability to compete, improve overall communication, increase
sales and profit and to have better access to information. The result of the study will be beneficial to current and
future SMEs in India.

Downloads

Download data is not yet available.

Author Biographies

S. Kayalvizhi, Mahatma Gandhi University

Research Scholar, Department of Sciences, Mahatma Gandhi University, Meghalaya, India

T. Gunasekar, University Technology PETRONAS,

Research Scholar, Department of Computer and Information Science, University Technology
PETRONAS, Perak, Malaysia

S. Thenmozhi, NPR College

Assistant Professor, Department of Electronics & Communication Engineering, NPR College of
Engineering & Technology, Tamil nadu, India

Published
2016-11-30
How to Cite
Kayalvizhi, S., Gunasekar, T., & Thenmozhi, S. (2016). A Statistical Analysis of Internet Based ICT adoption among SMEs in India: Drivers and Challenges. IJRDO - Journal of Applied Management Science, 2(11), 06-13. https://doi.org/10.53555/ams.v2i11.1007
Issue
Vol. 2 No. 11 (2016): IJRDO - Journal of Applied Management Science
Section
Articles

Author(s) and co-author(s) jointly and severally represent and warrant that the Article is original with the author(s) and does not infringe any copyright or violate any other right of any third parties, and that the Article has not been published elsewhere. Author(s) agree to the terms that the IJRDO Journal will have the full right to remove the published article on any misconduct found in the published article.